cost cutting

Be Smarter at Cost Cutting

Almost all companies have or will need to cut costs to survive in the current environment. Unfortunately, not all do cost cutting smartly. Consider these three pieces of advice before making cuts:

Customer Experience

The 10 Commandments of Customer Experience

When thinking about the customer experience (CX), there are at least 10 commandments that must be adhered to as you embark on your CX journey. These are essentials to ensure a successful CX transformation. Here’s what I’ve come up with, in no particular order.